Spa Policy

POLICY

When booking an appointment at The Nook Spa, you are agreeing to all of our spa policies. In an effort to make sure our staff receives a full day’s wage, we have a strict 24-hour cancellation policy. Short notice cancellations will occur at a 50% charge while no shows will occur at a full charge of booked service to guarantee our therapists get paid for their time. We thank you in advance for understanding and greatly appreciate your support.

REFUSAL OF SERVICE

We have the right to refuse service to anyone at any time with no refund. As licensed professionals, we follow a strict code of ethics. It is very important that a safe environment is maintained for ourselves and each of our clients.

CREDIT CARD DEPOSITS

We require a credit card to secure all appointments and your card will be pre-authorized with no exceptions. All cards on file are added to the system via a secure electronic process that ensures all information is encrypted. In the event that we do not receive the required notice for adjustments, short notice cancellations will be charged at 50% of services, while no shows, your card will be charged 100% of the full-service fee of your scheduled appointment.

BOOKING

We recommend that you book your appointments in advance so that we may accommodate your scheduling requests. Walk-ins are welcome but not guaranteed. Please arrive 10 minutes prior to your scheduled service. If you arrive late, we will finish the treatment at the scheduled time, while the normal treatment fee will be unchanged. Note your licensed massage therapist or esthetician originally booked online or over the phone is not always guaranteed and can change without any notice. If you would like to request a specific therapist or esthetician, you must give us a call and we will do our best to accommodate your request, again please note this is not guaranteed.

GIFT CERTIFICATES

Gift certificates are non-refundable and may only be used on spa services. Gift certificates must be presented at time of arrival.

24 HR STRICT CANCELLATION POLICY

The Nook Spa adheres to a strict 24-hour cancellation policy for all service appointments. This policy allows us to accommodate the demand for appointments. This policy applies across the board whether booked in person, on the phone, via email or online through our website. No refunds will be given to cancelled or rescheduled bookings with less than 24 hours’ notice. Short notice cancellations will be charged at 50% of services fee and no-shows will be charged the full-service fee of your original scheduled appointment.